Refunds & Shipping
Our product selection has all been sourced and selected to ensure our products are of the highest quality.
FAST GLOBAL SHIPPING
We provide an integrated shopping experience and fast delivery so you can get what you need when you need it.
Need to return something? No problem. Our returns process is fair and straight forward so you can shop with confidence.
First, if you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a "thank you!" Nothing makes us happier than a legion of happy customers, and as such we promise to do our very best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way. That said, here are some things you might want to know...
- You may cancel an order at any time PRIOR to shipment
- All sales are FINAL.
- Exchanges or returns will not be accepted for buyers remorse, open/used or products that were not originally purchased from our company.
- Risk of loss and title for Products purchased from Toni's Cosmetics pass to you upon delivery of such Products to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments. That said, we’ll do our best to assist you where we are able.
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Cost varies due to the size of the item and may cost between: $4- $14 CAD. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
Shipping is FREE on orders over $100 CAD
Orders are usually dispatched within 2-7 business days of payment of your order. That said, it may take less time to get your order shipped based on order quantity. In the case your order cannot be sent within the 2-7 day range for any circumstance, you will be notified of such changes and for what reasoning and have your order refunded if you choose to do so.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, get in touch with our customer service.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.